Floriane Rousse-Marquet

Floriane Rousse-Marquet

User Researcher & Service Designer

Area of specialization

Service design

User research

UX design



Europe, Kenya, Tanzania, Senegal, Ivory coast, DRC, China


Financial inclusion, Agriculture, Global health, Employment


Design Consultant

Research Consultant

I believe that to make a lasting change it is necessary to step out of the comfort zone and challenge the status quo.

Floriane is a user researcher and service designer based in Barcelona with 9 years of experience in building and leading research and design programs for a range of industries, international organizations, NGOs, government and multi-stakeholder programs.

Floriane specializes in helping organizations redefine their service offering and tackle the root causes of complex social challenges. She also helps sensitize and train organizations in human-centered design (HCD) methodologies.

Prior to joining Sonder as a collaborator, Floriane worked as a service designer at Dalberg Design where she led discovery projects around financial inclusion and the development of microcredit solutions and digital tools for the unbanked, especially in rural settings. Also, during her time at Uscreates (now Futuregov), she led service design projects for local and national authorities in the UK that were focusing on developing appropriate responses toward residents at risk of indebtedness and help frame and prototype solutions to drive meaningful engagement between the Department of Work and Pension and people with health conditions or disabilities.

Floriane joined Sonder Collective to be connected to like-minded people that are eager to bring innovation and HCD services to the international development field. Through collaboration, she aims to help organizations develop empathy and understand how to make a long-lasting positive change for the people and citizens they serve.

In her spare time, Floriane has a strong interest in environmental conservation and volunteer as a marine research assistant for programs that specialize in ocean conservation.