Researcher & Facilitator
"As we encounter each other, we see our diversity — of background, race, ethnicity, belief — and how we handle that diversity will have much to say about whether we will, in the end, be able to rise successfully to the great challenges we face today."
(Dan Smith, The State of the World Atlas)
Based in Chicago, I have over 10 years of experience as a multilingual strategist, researcher, and innovation practitioner.
I am passionate about helping companies better understand customers' needs and motivations and building bridges between the worlds of research, design, and strategy. I believe in the importance of understanding the values and modes people currently use and what it would take to help them adapt to new ways of living and working in order to design new solutions and systems. My expertise is in cultural translation — understanding the cultural context of individuals and communities to effectively communicate and adapt new messages and solutions into their "language."
As a consultant, I have worked on projects in the United States, Latin America, Africa, and Europe. Some of my recent projects include researching and mapping the user experiences of civic services in the United States, training a startup staff in human-centered design methods, exploring the needs of generator operators in rural areas of Alaska and prototyping a preventative maintenance app with them, and understanding the career trajectories of IT professionals in Europe, the US, and India to design new learning experiences for them.
In the past, I have employed my expertise to direct and train an international product research team in human-centered design methods and to co-found a coffee farm in Honduras.
I joined Sonder to collaborate with a unique group of passionate and inspiring individuals that complement each other with a diverse set of skills and experiences.