Conceptualising and prototyping an accountability service that combines community-sourced ratings and reviews of humanitarian organisations, with expert analysis.
Humanitarian aid is often characterised as being ineffective, inefficient and poor value for money. The business model is broken, with organisations conflating their leadership functions with their own programmatic fundraising, in ways that directly impede systematic, end-user-centered humanitarian response.
Relief Watch is a platform that ensures humanitarian organisations are held accountable to the communities they work with, by combining bottom-up and top-down accountability mechanisms, and providing donors, and the public with the tools to access it.
The project began in December 2018, in collaboration with the Humanitarian Policy Group at the Overseas Development Institute, and Humanity United, a foundation dedicated to bringing new approaches to global problems. A global steering group of 10 experts, funders and humanitarian professionals participated in co-design sessions throughout 2019, providing feedback and critique, and serving as Relief Watch ambassadors for a future pilot phase. The project focussed the prototyping phase in Northern Iraq, where stakeholders from affected communities, and the humanitarian sector participated in the design of the service in parallel with the global steering group.