We co-develop strategic plans anchored in both the perspectives of the people an organisation is serving or working with as well as the technical experts who can make it possible.
Researching human perspectives and insights
We conduct research in discovery practice mode to help organisations ask different types of questions, as well as observe incessantly to reframe understandings and ground project decisions in user voices, practices and worldviews.
Facilitating collaboration and ownership
We facilitate constructive dialogue between diverse groups of people to co-discover new insights and ideas, co-create solutions together, make decisions together, and increase ownership across the board.
Designing validated product & service solutions
We develop “valid” product and service design concepts and solutions that have signs users want it and clear theories on how it will have impact through iterative cycles of exploration and user testing.
Changing established organisational cultures
We work with organisations in intentionally building more human centred processes and structures and support internal organisational change efforts through innovation labs and design thinking approaches.
Strengthening capabilities and skills of teams
We develop the innovation competencies of teams as an intrinsic part of what we do. We also tailor training courses and mentoring services to more formally impart innovation skills that combines theory and practice..